Shipping Info
Save on delivery fee's and collect your order for free at our collection point or choose Super Saver delivery for Free Delivery over €49 (up to 5 day Delivery).
Express delivery is Next Working Day on orders placed before 4.00pm on a working day, Price €9.99. Currently there is a 96% success rate on delivering parcels within the specified time frame that you have selected, please be aware this is not a guaranteed delivery service so order a few days before you need an item if it is important. On the rare occasion an item cannot be located in our warehouse the order will be delayed. Please ensure someone will be at the address to increase probability of delivery.
Please note there are no deliveries on weekend days or Bank Holiday Mondays, working days refer exclusively to Monday to Friday, (even if you happen to work weekends yourselves like we do). Express orders placed over a bank holiday weekend will be despatched the following Tuesday for delivery Wednesday.
At TheCostumeShop.ie shipping is charged at a fixed price for each order regardless of the number of items bought. If a customer is in a rush to receive a purchase the Express Priority Packaging and Courier Delivery option is available. We realise many people purchase costumes at the last minute so we offer a Express delivery service for orders made before 4.00pm that opt for express shipping on a working day.
Please note that all packages must be signed for if requested and therefore we request you choose a delivery address where someone will be available to receive and sign for your items.
Shipping Costs:
Ireland (includes Northern Ireland):
Free Super Saver Delivery on Orders over €49, €4.99 Super Saver on orders under €49 (up to 5 Working Days)
€6.50 Standard Shipping (2 - 3 Working Days)
€9.99 An Post Express Orders made before 4.00pm Monday to Thursday will be Delivered Next Working Day. Orders made on Friday after 4.00pm will be packed during the weekend and despatched on Monday. Please ensure you provide a valid phone number, Eircode and an address where some one will be all day to facilitate your delivery.
If you are not available to accept a delivery the courier will make three more attempts to deliver your parcel the following days or contact you via phone. After this a note will be left and your order will be made available in your local depot for collection.
There is also a free collection service from our pickup point at our warehouse, please allow two working hours from when order is placed in order for us to pick and pack your order. Our pick up point is open from 9am till 5pm, Monday to Friday and 10am - 4pm at Weekends over halloween.
For delivery to Islands off the mainland please contact us prior to ordering, our couriers do not offer express delivery to Islands.
Please note that all packing and sorting is done manually by both ourselves and couriers, we recommend ordering as early as possible to avoid the possibility of a mistake causing a delay to your parcel which may cause a delay.
Europe (Zonal Rates by Country):
For other shipping destinations please contact us. Please note that customers ordering outside of Europe may be subject to import taxes and duty.
96% of our packages are delivered within the specified times given, however, we cannot accept responsibility for loss, inconvenience or any distress caused as a result of a package not arriving on time. We use a third party couriers such as DPD and DHL who have a great reputation, however, on rare occasions human error will cause a package to be delayed or lost. We appreciate the understanding of all our customers that human error does happen and if not having a costume on time is going to cause huge distress please plan to have your costume a minimum of one working day before your party to give us time to fix any problems that may occur. Our couriers deliver between 8am and 6pm on working days.
To ensure on time delivery a full and correct address must be provided. For Irish addresses this must match the Eircode database, if you are uncertain of this address please check the DPD website. Where an address provided does not match the eircode address or is incomplete, parcels will be delayed while manually investigated and sorted by DPD couriers.
Late Deliveries:
On occasion orders will be delayed due to circumstances beyond our control. In these circumstances please use the returns form in the parcel to return the item. Please note return shipping cost must be paid by sender or the order can be dropped at our collection point.
Pick Up Point:
Halloween bank holiday weekend we are open 10am - 4pm Saturday, Sunday and Monday for collections.
Our pick up point is open weekdays (Mon - Friday) from 9am to 5pm.
Please note that the pick up point is not a shop and orders must be placed online in advance. Once the order has been placed online orders will be ready to collect the following day after placing your order and for up to 5 days later.
Please note there are no purchasing facilities available at the pick up point, to change a product please return it for a refund if it is eligible and place a new order for a new item the day prior to coming to collect the new item.
Our address is:
TheCostumeShop.ie
Clonminam Business Park,
Portlaoise
Co. Laois
R32 FT66