Terms and Conditions

Terms and Conditions of Business

These terms and conditions govern all transactions for goods ordered through this website. They are designed to ensure clarity and fairness for both customers and our role as a supplier of fancy dress and party accessories. These terms do not affect consumers' statutory rights but are intended to clearly outline our responsibilities as a supplier and the rights of our customers.

By placing an order with us, customers agree to be bound by these terms and conditions, as well as our returns policy. We recommend that customers print and retain a copy of these terms for their records. These terms and conditions constitute the sole basis of the contract between us and the customer, and no modification to these terms shall be valid without our prior written agreement.

Product Information and Pricing

All images, illustrations, and other materials on our website, catalogues, and advertising are for general guidance only and do not form part of the contract. Customers should make purchasing decisions based on the product descriptions provided.

All prices displayed on our website include VAT where applicable. The VAT amount is shown at checkout for transparency and is already included in the total. All transactions are processed in Euro (€). Customers must be over 18 years of age to make purchases from this website. For goods shipped outside the EU, local customs and import duties may apply and are the responsibility of the customer.

Orders and Payments

Orders are dispatched promptly upon placement. Customers are responsible for ensuring that their orders are accurate before submitting them for payment. Incomplete or inaccurate contact details may result in delayed shipments, as orders cannot be dispatched without complete delivery information, including a valid phone number and postal address.

Delivery

Customers must ensure they are available at the delivery address to receive their orders. A signature is required for delivery, and couriers may not leave packages unattended. If delivery is refused or the customer is unavailable, goods may be returned to us, and a refund will be issued for the product cost minus shipping fees. Re-delivery requests will incur additional shipping charges.

For international orders, bulky items may incur additional courier fees, which will be communicated to the customer prior to dispatch. Customers have the option to cancel their orders in such cases.

The risk of loss or damage to goods transfers to the customer once the goods leave our premises. Customers should inspect their packages upon delivery and report any discrepancies immediately. We are not responsible for delivery delays caused by third-party couriers. Customers are encouraged to place orders well in advance of their required delivery dates.

Product Quality and Warranty

We guarantee that goods will match their descriptions on our website, be free from material defects, and meet merchantable quality standards as outlined in the Sale and Supply of Goods Act 1980. Minor variations in products may occur but will not compromise their quality or functionality.

Faulty goods must be reported immediately upon receipt. Products that have been worn, altered, or used are not eligible for returns unless they are proven to be faulty.

Communication and Changes to Terms

All official communication should be conducted via email. Customers are responsible for providing accurate email addresses capable of receiving correspondence. Telephone conversations must be confirmed via email within one hour to be considered part of the contractual agreement.

We reserve the right to amend these terms and conditions at any time. However, terms applicable to a specific order will be those accepted by the customer at the time of placing the order. By placing an order, customers acknowledge that they have read and agreed to these terms and conditions, as well as our returns policy.

Liability

Except in cases of death or personal injury caused by our negligence, we are not liable for any indirect or consequential losses arising from any representation, implied warranty, or other terms associated with this agreement.

Governing Law

This contract is governed by Irish law, and any disputes shall be subject to the non-exclusive jurisdiction of the Irish courts.

Severability

If any provision of these terms and conditions is deemed invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

By placing an order, customers confirm their agreement to these terms and conditions. For further inquiries, please contact us directly.